Hydration Product Warranty:
NAYAD stand strongly behind the creative design, outstanding quality and exceptional craftsmanship that goes into every NAYAD product. In order to become the most client-centric hydration product company, we offer a limited lifetime warranty on all NAYAD hydration products (EXCLUDING APPARELS/BACKPACKS) purchased from Amazon, NAYAD.COM or authorized dealers.
PLEASE READ THE FOLLOWING:
- NAYAD will not accept a warranty claim if the product: (i) has evidence of excessive wear or misuse; (ii) purchased from the unauthorized dealer; (iii) has damages or defects caused by alterations, modifications, cleaning or disassembly.
- Please note that NAYAD does not tolerate warranty abuse. The manufacturer’s warranty does not mean that you can abuse your NAYAD product and expect us to replace it for free. Normal wear and tear such as paint chips, dents from drops, broken glass and caps from events of theft, loss, drops or any other improper use of the product, operation instructions or care instructions within packaging (Dishwashing, etc.) is not covered within the warranty. We reserve the right to request proof of defective products if the warranty claim is filed.
- If a manufacturer defect is deemed appropriate, NAYAD will replace your product with the same or similar product at NAYAD’s option for FREE after a visual inspection has been completed. Proof of purchase is required for all warranty claims, please make sure to let us know the order number when filing for a return or refund.
If you believe your NAYAD product is eligible for replacement, please complete the form below and a NAYAD Service representative will be in touch with you shortly with next steps. Please note that our offices are open from Monday - Friday, 9:00 am - 5:00pm PST.