General	Shipping & Ordering	Returns & Exchanges
Cleaning & Care	Customer Service

General

Is NAYAD Drinkware BPA-free?

Yes, all NAYAD drinkware are made from Tritan and are guaranteed BPA-free.

Does the NAYAD Drinkware sweat?

- Say goodbye to water stains. Thanks to the double-wall vacuum-insulation, the NAYAD Drinkware is condensation-free to keep your hands dry.

What can I use the NAYAD drinkware for?

The NAYAD Drinkware is made for all kinds of hot and cold beverages, from water to smoothies to tea to cocktails, and more!

How do the NAYAD Drinkware keep drinks warm/cold for so long?

- Powered by superior double-wall vacuum insulation technology, The NAYAD Drinkware keeps drinks hot for 10 hours or cold for 20 hours.

What is the NAYAD Drinkware made of?

- The lid is of 100% BPA-free Tritan Plastic. The body is made from 18/8 stainless steel. The silicone straw tip comes with the NAYAD Tumbler is made from food-grade silicone that is chewy and flexible. 

Which of the NAYAD drinkware is leak-proof?

The NAYAD Roamer, Ranger, and Traveler Bottle is leak-proof. And the NAYAD Tumblers, and Mugs are splash proof. 

Can you put the NAYAD drinkware in the refrigerator, freezer or microwave?

You can put the NAYAD drinkware in the refrigerator or freezer but not in the microwave.

Shipping & Ordering

What methods of payment do you accept?

- We accept Visa, Mastercard, American Express, Discover, Apple Pay, Shopify Payment, and Paypal.

Can I cancel or make changes of my order?

We process all the orders as soon as they are placed, therefore, the order will not be able to be modified once it is placed. 

Will I receive notification or a tracking number when my order ships?

- Yes, an email will be sent once it is shipped.

How long will my order take to arrive (including shipping and processing)?

- It depends on your shipping location. It usually takes us 1-3 days to process the order and shipping takes no longer than a week.

Where can you ship to?

- NAYAD offers USPS Standard Shipping on all shipments within the contiguous United States.

Do you ship outside the US?

Unfortunately no, we currently do not ship outside the US at this time.

Is there a shipping fee?

No, we offer free standard U.S. shipping on all orders.

Returns & Exchanges

What is your return/exchange policy?

We want to make sure you’re 100% satisfied with your purchase and we would love to return or exchange merchandise that doesn’t work for you.

NAYAD offers the following return options:

Return Options	Return Cost	Refund Options
Refund	The return shipping fee will be deducted from the refund. *Return shipping fees will be calculated after the return request is completed.	Refund to your original payment method
Store Credit	Free return shipping	An online gift card will be issued to your order email

 

All Discounted, Sale o Discontinued items are not eligible for return, refund, exchange or store credit.

Accessories are not eligible for return and exchange.

Please check the following for our return & exchange requirements.

• All merchandise must be returned within 30 days of the order date.
• All returned merchandise must have not been used, altered, damaged, or washed, and returned in its original packaging for return or exchange.

Merchandise damaged due to manufacturer’s defect will be eligible for replacement or refund. Please see NAYAD’s Warranty Policy.

 

Cleaning & Care

What’s the best way to clean my NAYAD drinkware?

NAYAD Drinkware features a wide mouth opening that can easily be cleaned with the NAYAD Silicone Brush, a soft sponge, or hand-washing. Simple apply hot water and stainless steel cleaning solution to the NAYAD silicone brush, then wipe and rinse clean.

How should I clean the persistent smell of the Silicone Straw Tip?

The Nayad Straw Tip is made with pure silicone and it can operate up to 350°F/180°C. Putting it into a 250°F oven for 10-20 mins can clean up the persistent smell. 

What is the warranty on the product?

- NAYAD offers a 1-year limited lifetime warranty on all products purchased from www.nayad.com and authorized retailers. The warranty covers replacement of any defective material or component. It does not cover any issues due to normal wear and tear, misuse or loss/theft of the product.

Customer Service

How do I contact customer support if I need additional help?

-  If you have any questions, email us at info@nayad.com and we will get back to you in 1 business days!